Registered Company Number:
Crown Couriers Limited (“CCL”)
International Logistics Centre, Bonehill Road, Tamworth, Staffordshire, B78 3HH
1.7 You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact our Privacy Manager (details of which are set out in paragraph 2.3 below) in the first instance.
2. WHO WE ARE
3. WHAT WE MAY COLLECT
3.1 “Personal data”, or “personal information”, means any information about an individual from which that person can be identified. It does not include data which does not relate to an identified or identifiable natural person or to personal data rendered anonymous in such a manner that the data subject is no longer identifiable.
3.2 The extent and type of personal data that we may collect from you will ultimately depend on your relationship with us (whether as a customer, driver or a website visitor). We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows (however note that certain of the categories below may not apply to you if you are a driver, customer or website visitor):
- Identity Data includes first name, last name, username or similar identifier. When you email, phone, live chat or otherwise, we may collect information such as your first name, last name, email address, and phone number. In certain circumstances, we may also require you to provide us with an image of yourself.
- Contact Data includes billing address, invoicing address, email address and telephone numbers.
- Financial Data includes bank account and payment card details.
- Transaction Data includes details about payments and other details of our Services you have purchased from us.
- Technical Data includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access our website(s) and/or application(s).
- Profile Data includes your username and password, reservations made by you, your interests, preferences, feedback and survey responses.
- Usage Data includes information about how you use our website(s) and/or application(s).
- Marketing and Communications Data includes your preferences in receiving marketing from us and our third parties and your communication preferences.
- Interaction Data includes any information that you might provide to any discussion forums on our website(s) and/or application(s).
- Cookies. Like many websites, we use “cookies” to enhance your experience and gather information about visitors and visits to our websites. Please refer to the “Cookies” section at paragraph 7 below for further information.
- Third Parties and Information we receive from other sources. We may receive information about you if you use any of the other websites and/or applications we operate or through the services we provide. In this case we will have informed you when we collected that data that it may be shared internally and combined with data collected via our website(s) and/or application(s). We may also receive data from third parties (including, for example, business partners, suppliers, sub-contractors, advertising networks, analytics providers (such as Google Analytics), and search information providers (including SEOMoz, Inc and SEMrush SEO)).
3.4 We do not collect any Special Categories of personal data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data) through your use of our application(s) and/or website(s). Nor do we collect any information about criminal convictions and offences.
3.6 In some instances, it may be appropriate for us to combine your information with other information that we may be holding about you, such as combining your name with your geographic location or your browsing or purchasing history.
3.7 Our websites and applications are not intended for children and we do not knowingly collect data relating to children.
3.8 It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.
4. OUR LEGAL BASIS FOR PROCESSING YOUR PERSONAL INFORMATION
4.1 In accordance with our obligations under UK GDPR we will ensure that your personal data is processed lawfully, fairly, and transparently, without adversely affecting your rights.
4.2 We will only process your personal data if at least one of the following basis applies:
(a) you have given consent to the processing of your personal data for one or more specific purposes;
(b) the processing is necessary for the performance of a contract to which you are a party or in order to take steps at the request of you prior to entering into a contract;
(c) the processing is necessary for compliance with a legal obligation to which we are subject;
(d) the processing is necessary to protect the vital interests of you or of another natural person;
(e) the processing is necessary for the performance of a task carried out in the public interest or in the exercise of official authority vested in the controller; and/or
(f) the processing is necessary for the purposes of the legitimate interests pursued by us or by a third party such as our financial payments, except where such interests are overridden by the fundamental rights and freedoms of the data subject, in particular where the data subject is a child.
5. HOW WE MAY COLLECT AND USE YOUR PERSONAL DATA
5.1 We may collect, store and use your personal information by way of different methods to collect data from and about you including through:
(a) Direct interactions. You may give us your information by filling in forms via our our website(s) and/or application(s) or by corresponding with us by post, phone, email or otherwise. This includes personal data you provide when you:
(i) present website content;
(ii) use any of our services (including any of our applications and/or websites);
(iii) create an account on our website(s) and/or application(s);
(iv) use our services or subscribe to our publications;
(v) request marketing to be sent to you;
(vi) enter a competition, promotion or survey; or
(vii) give us some feedback.
(b) Indirect interactions. You may give us your personal information through indirect interactions such as your browsing activity while on our website(s) and, where applicable, our application(s) (see the “Cookies” section below).
5.2 We may use this personal information in the following ways:
(a) to personalise your website experience and to allow us to deliver the type of content and product offerings in which you are most interested;
(b) to administer a contest, promotion, survey or other site feature;
(c) to present website content effectively to you;
(d) to provide information, and services that you request, or (with your consent) which we think may interest you;
(e) to carry out our contracts with you;
(f) to provide the relevant services to you [or to enable you to provide delivery services]; or
(g) to tell you our charges [or the payments you will receive] and to process such payments.
6.1 We would like to send you information about our products and services which may be of interest to you. Where we have your consent or it is in our legitimate interests to do so, we may do this by post, email, telephone, text message (SMS) or automated call.
6.2 We will only ask whether you would like us to send you marketing messages when you tick the relevant boxes when you register for the first time, or tick the relevant box within your profile settings.
6.3 If you have previously agreed to being contacted in this way, you can unsubscribe at any time by:
(a) contacting us at firstname.lastname@example.org;
(b) using the ‘unsubscribe’ link in emails or ‘unsubscribe’ in mobile texts; or
(c) updating your marketing preferences on your profile page.
6.4 For more information on your rights in relation to marketing, see ‘Your rights’ below.
7.3 For details of the cookies we collect, please refer to our cookie policies:
(a) in respect of cookies collected via the CCL website, please refer to [https://www.crownsds.com/cookies/].
8. TRANSFER OF YOUR INFORMATION OUT OF THE UK AND EEA
8.1 We may transfer your collected data to storage outside the United Kingdom (UK). If we do store or transfer data outside the UK, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the UK GDPR.
8.2 Whenever we transfer your personal data out of the UK, we ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented:
(a) we will only transfer your personal data to countries that have been deemed to provide an adequate level of protection for personal data; or
(b) where we use certain service providers, we may use specific contracts approved for use in the UK which give personal data the same protection it has in the UK.
8.3 Please contact us if you want further information on the specific mechanism used by us when transferring your personal data out of the UK.
9. KEEPING YOUR PERSONAL INFORMATION SECURE
9.1 Data security is of great importance to us, and to protect your data we have put in place suitable physical, electronic and managerial procedures to safeguard and secure data collected through our website(s) and/or application(s). In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.
9.2 We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.
9.3 If you are a customer, any payments made by you will be encrypted.
9.4 We have implemented security measures such as a firewall to protect any data and maintain a high level of security.
9.5 Notwithstanding the security measures that we take, it is important to remember that the transmission of data via the internet may not be completely secure and that you are advised to take suitable precautions when transmitting to us data via the internet and you take the risk that any sending of that data turns out to be not secure despite our efforts.
9.6 If we give you a password upon registration on our website(s) and/or application(s), you must keep it confidential. Please do not share it.
9.7 We will keep personal data for as long as is necessary to fulfil the purposes we collected it for. We may however be required to retain personal data for a longer period of time to ensure we comply with our legislative and regulatory requirements. We review our data retention obligations to ensure we are not retaining data for longer than we are legally obliged to and to determine the appropriate retention period for personal data, we consider the amount, nature and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means.
10. DISCLOSING YOUR PERSONAL INFORMATION
10.1 We may share your personal information with the following third parties:
(a) other businesses in our group;
(b) third parties to protect against fraud or credit risks;
(c) other third parties if we have a legal obligation to do so, or in order to protect other people’s property, safety or rights.
10.3 We may contract with third parties to help us run our business. The third parties that we may share your personal information with will ultimately depend upon your relationship with us (whether as a customer, driver or a visitor of the website) and the relevant company that you relationship is with The third parties we may share your personal information with, and the details of their privacy policies, are as follows:
Third Party service-providers
Third Party Links
The Rocket Science Group LLC (t/a Mailchimp)
HM Revenue & Customs, regulators and other authorities
10.5 Where any of your data is required for such a purpose, we will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, our obligations, and the obligations of the third party under Data Protection Legislation and the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.
11. YOUR RIGHTS
11.2 Your duty to inform us of changes
It is important that the personal information we hold about you is accurate and current. Please keep us informed if your personal information changes during your relationship with us.
11.3 Your rights in connection with personal information
Under certain circumstances, by law you have the right to:
- Request access to your personal information (commonly known as a “data subject access request”). This enables you to receive a copy of the personal information we hold about you and to check that we are lawfully processing it.
- Request correction of the personal information that we hold about you. This enables you to have any incomplete or inaccurate information we hold about you corrected.
- Request erasure of your personal information. This enables you to ask us to delete or remove personal information where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal information where you have exercised your right to object to processing (see below).
- Object to processing of your personal information where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground. You also have the right to object where we are processing your personal information for direct marketing purposes.
- Request the restriction of processing of your personal information. This enables you to ask us to suspend the processing of personal information about you, for example if you want us to establish its accuracy or the reason for processing it.
- Request the transfer of your personal information to another party.
11.4 No fee usually required
You will not have to pay a fee to access your personal information (or to exercise any of the other rights). However, we may charge a reasonable fee if your request for access is clearly unfounded or excessive. Alternatively, we may refuse to comply with the request in such circumstances.
11.5 What we may need from you
We may need to request specific information from you to help us confirm your identity and ensure your right to access the information (or to exercise any of your other rights). This is another appropriate security measure to ensure that personal information is not disclosed to any person who has no right to receive it.
11.6 Right to withdraw consent
In the limited circumstances where you may have provided your consent to the collection, processing and transfer of your personal information for a specific purpose, you have the right to withdraw your consent for that specific processing at any time.
To withdraw your consent, please contact our representative Privacy Manager. Once we have received notification that you have withdrawn your consent, we will no longer process your application and, subject to paragraph 4.7), we will dispose of your personal data securely.
Once we have received notification that you have withdrawn your consent, we will no longer process your information for the purpose or purposes you originally agreed to, unless we have another legitimate basis for doing so in law.
11.7 If you would like to exercise any of your legal rights, please:
(a) contact us at [email@example.com];
(b) let us have the information that we ask for to enable us to identify you;
(c) let us have proof of your identity and address (e.g. a copy of your driving licence or passport and a recent utility or credit card bill); and
(d) let us know the information to which your request relates.
12. AUTOMATED DECISION-MAKING AND PROFILING
12.1 In the event that we use personal data for the purposes of automated decision-making and those decisions have a legal (or similarly significant effect) on you, you have the right to challenge such decisions under Data Protection Legislation, requesting human intervention, expressing their own point of view, and obtaining an explanation of the decision from us.
12.2 The right not to be subject to decisions based solely on automated data processing if the decisions produce legal (or similarly significant) effects does not apply in the following circumstances:
(a) the decision is necessary for the entry into, or performance of, a contract between you and us and appropriate measures are in place to safeguard your rights;
(b) the decision is authorised by law; or
(c) you have given you explicit consent.
12.3 Where we use your personal data for profiling purposes, the following shall apply:
(a) Clear information explaining the profiling will be provided, including its significance and the likely consequences;
(b) Appropriate mathematical or statistical procedures will be used;
(c) Technical and organisational measures necessary to minimise the risk of errors and to enable such errors to be easily corrected shall be implemented; and
(d) All personal data processed for profiling purposes shall be secured in order to prevent discriminatory effects arising out of profiling.
International Logistics Centre, Bonehill Road, Tamworth, Staffordshire, B78 3HH
Nationwide control centre, serving businesses across the UK.