Urgent Collection For a Global Utilities Business

The Challenge

The customer is a global utilities business; operating from a number of sites across the UK to offer energy solutions, electrical distribution and solar products.

The nature of the sector the client operates within often requires them to book collections and deliveries at very short notice, out of hours, to reach engineers with the parts they need to make installations and repairs. Crown’s 24/7 delivery offers the ideal solution for the utilities sector.

The Solution

Crown SDS operates a 24 hour courier service from a single control centre, using experienced and knowledgeable teams that provide its customers with a consistently high-quality service, even out of hours.

On this occasion, the customer contacted Crown’s customer service team during the weekend requesting the urgent collection of two parts from Telford, to be delivered by 8am on the following Monday morning in Co. Tyrone, Northern Ireland.  Efficiently, the team responded by quickly sourcing a driver from its fleet of over 2000 drivers nationwide, who was willing to go the extra mile to support the customer, and to do so at very short notice.

The parts were collected and delivered to their destination without any issue and the driver demonstrated excellent service to the customer by calling ahead to the collection point to ensure the parts were ready to be loaded, ensuring no time was wasted.

Offering a fast response is vital for utilities customers that require a 24-hour courier, as parts can be needed with very little notice, in order to prevent downtime and costly expense. And it is the support of its dedicated fleet of drivers which enables it to offer such an agile service. The driver in this instance demonstrated this excellently and the customer commented:

I was very impressed by the service received, it certainly pulled us out of a hole”.

Could your business benefit from a 24-hour courier service? Get in touch to see how your business could benefit from out of hours delivery support.